Tell- tale sign of malcontent
Sun Tzu says
"When troops are seen whispering amongst them selves in small groups, the general has lost the confidence of his men.
If you bother to practise "management by wandering about" at your workplace, you may at times come across small clusters of employees gathering and whispering amongst them selves. This is often a tell- tale sign of malcontent brewing amongst the staff.
You should not ignore such signs but ought to quickly tap those informal leaders to find out more. The employees could either be unhappy with some policies that the management had introduced or simply frustrated with their supervisor. At times, their grievance may be real in that the policies are unsound or their supervisor may be the culprit.
In, either case, to be forewarned is good since you will be able to prevent the malcontent from escalating into something more serious like strike or go - slow, etc.
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